Terms of Service
These terms govern your use of Anyrow. By creating an account or using the service, you agree to them.
1. Parties and Eligibility
"Anyrow" or "we" refers to the sole proprietorship operated by Lovro Žagar, Händelova ul. 21, 10090 Zagreb, Croatia (OIB: placeholder).
"Customer" or "you" refers to the natural person or legal entity using the service. Anyrow is available to businesses and to individual professionals (e.g. accountants, lawyers, consultants, researchers) alike.
You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to create an account.
Consumer rights under the Croatian Consumer Protection Act (Zakon o zaštiti potrošača) apply where the Customer is a natural person acting outside their trade or profession. Those rights cannot be waived.
2. The Service
Anyrow is an AI document extraction workspace that ingests documents (PDFs, emails, scans, images) and produces structured data stored in editable tables accessible via web dashboard and API.
Service availability target: 99.5% monthly uptime, measured outside announced maintenance windows. We do not commit to a formal SLA outside of enterprise agreements.
3. Account
You are responsible for:
- Keeping your credentials confidential
- All activity on your account
- The accuracy of information you submit
- Complying with applicable law when using the service
We may suspend or terminate accounts that violate these terms, applicable law, or our Acceptable Use Policy (Section 6).
4. Subscription and Billing
4.1 Plans
Subscription plans, prices, and included quotas are listed at https://anyrow.ai/pricing. Prices exclude VAT; VAT is added where applicable per the place-of-supply rules.
4.2 Billing cycle
Subscriptions renew automatically at the end of each billing period unless cancelled. You may cancel any time in your account dashboard; cancellation takes effect at the end of the current period.
4.3 Refunds
- Monthly plans: no refunds for the current period; you retain access until period end.
- Annual plans: pro-rated refund within the first 30 days if the service substantially fails to deliver announced functionality.
4.4 Price changes
We may change prices with at least 30 days' notice by email. Price changes do not affect the current paid period.
4.5 Payment
Payment is processed by Stripe. Failed payments may result in service suspension after a 7-day grace period with retry attempts.
5. Your Data
You retain all rights to documents you upload and data you extract. You grant Anyrow a limited license to process your data solely to provide the service.
We do not use your documents or extracted data to train AI models. The AI providers we use (see Privacy Policy and Subprocessors) receive your documents only for the specific inference call that serves your extraction request, and under their API terms are contractually prohibited from training on your inputs.
For details on how we handle personal data relating to your account, see the Privacy Policy. Where you upload documents that contain personal data of third parties (for example, your own customers, employees, or clients), you act as a Controller under the GDPR and Anyrow acts as a Processor; the Data Processing Agreement (DPA) applies automatically to that processing. If your use involves only your own personal data, the DPA is dormant and the Privacy Policy governs.
6. Acceptable Use
6.1 Prohibited content
You must not upload, process, store, extract, or distribute through Anyrow:
- Child sexual abuse material (CSAM) or any depiction of the sexual exploitation of minors
- Terrorist content within the meaning of Regulation (EU) 2021/784 (TCO Regulation), including content inciting, soliciting, or glorifying terrorism
- Non-consensual intimate imagery ("NCII" / revenge porn) or sexually explicit depictions of identifiable persons without verifiable consent
- Sexually explicit content — Anyrow is a document-processing service without legitimate adult-content use cases; pornographic material is prohibited regardless of consent
- Hate speech designed to incite violence or discrimination against protected groups
- Weapons proliferation materials — detailed instructions for the creation of chemical, biological, radiological, nuclear, or explosive weapons
- Malware, exploits, and hacking-as-a-service — working exploit code, credential-stuffing tools, stalkerware, or materials intended for unauthorized access to systems
- Stalking, doxxing, or harassment material — compilations of personal information intended to facilitate harm or harassment
- Trafficking facilitation — material facilitating human, drug, or wildlife trafficking
6.2 Prohibited conduct
You must not:
- Process personal data you do not have lawful authority to process
- Circumvent technical protections, rate limits, or authentication
- Attempt to reverse-engineer, resell, sublicense, or white-label the service without written permission
- Interfere with other users' access or the integrity of the service
6.3 Enforcement
Violations may result in immediate suspension or termination without refund and without prior notice. We may preserve evidence of violations for handover to competent authorities.
6.4 Law-Enforcement Cooperation
To meet our obligations under Croatian and EU law and to protect the integrity of the service, we may:
- Remove unlawful content, including terrorist content, upon a valid removal order from a competent authority, without undue delay and within applicable statutory timeframes
- Preserve and disclose Customer Data in response to lawful legal process (subpoenas, court orders, or equivalent instruments under Croatian or applicable EU law)
- If we become aware of child sexual abuse material (CSAM) on the service, report it to the Croatian Police, the National Centre for Missing & Exploited Children (NCMEC), and any other competent authority as required by law, and preserve evidence for their use
- Cooperate with AZOP, law-enforcement, and competent judicial authorities on lawful requests
Where legally permitted, we will notify you of a data-disclosure demand; some legal instruments prohibit such notification.
7. Intellectual Property
- Anyrow and its software remain our property.
- Your uploaded documents and extracted data remain your property.
- Feedback you send becomes a non-exclusive license for us to use in product development.
8. Warranties and Disclaimers
The service is provided "as is" to the maximum extent permitted by law. AI extraction accuracy varies by document type and quality; we do not warrant that extraction results are error-free.
We disclaim all implied warranties (merchantability, fitness for purpose, non-infringement) except where Croatian consumer law provides non-waivable rights.
9. Limitation of Liability
To the maximum extent permitted by law:
- Our total liability in any 12-month period is limited to the fees you paid to us in the preceding 12 months.
- We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost data (beyond our backup obligations under the Privacy Policy).
Nothing in this section limits liability for gross negligence, intentional misconduct, or where Croatian law prohibits such limitations.
10. Indemnification
You agree to indemnify Anyrow against claims arising from:
- Your breach of these terms
- Your violation of applicable law in using the service
- Third-party claims arising from documents you uploaded
11. Termination
Either party may terminate at any time by giving notice via the account dashboard or email to support@anyrow.ai. On termination:
- You lose access within 7 days
- Your data is deleted within 30 days per the Privacy Policy
- We do not refund prepaid fees except as described in Section 4.3
12. Changes to Terms
We may update these terms with at least 30 days' notice by email. Continued use after the effective date constitutes acceptance.
13. Governing Law and Jurisdiction
These terms are governed by the laws of the Republic of Croatia, excluding its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Disputes are subject to the exclusive jurisdiction of the competent courts in Zagreb, Croatia, unless mandatory consumer-protection rules require a different forum.
14. Miscellaneous
- Severability: if a provision is held invalid, the rest remains in effect.
- Entire agreement: these terms, the Privacy Policy, and the DPA (where applicable per Section 5) are the entire agreement.
- Assignment: we may assign this agreement to a successor entity without notice; you may not assign without our written consent.
- Force majeure: neither party is liable for failures caused by events beyond reasonable control.
15. Contact
Questions about these terms: legal@anyrow.ai